Vintage Visions receives a high volume of customer inquiries daily. To handle these efficiently, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only reduces the response time but also ensures that the responses are accurate and relevant.
To manage their extensive inventory, Vintage Visions uses Deskhero's custom fields and structured data lists. Each antique or work of art is assigned a unique identifier and categorized based on various factors. This structured approach, combined with the AI's ability to enhance search results, makes it easy to locate specific items in their inventory.
Vintage Visions also uses Deskhero's knowledge base feature to manage their vast repository of information on antiques and works of art. They generate knowledge base articles from Word, PowerPoint, and PDF files, which are then enhanced by the AI to provide more accurate and relevant search results.
Deskhero's user groups feature is used to assign roles and responsibilities within their customer service team. This ensures that each ticket is handled by the most suitable team member, improving the efficiency of their customer service.
Finally, Vintage Visions uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the benefits of Deskhero's advanced AI capabilities while maintaining their existing workflows.
How does Deskhero's AI improve Vintage Visions' customer service?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer inquiries. This reduces response time and ensures that the responses are accurate and relevant.
How does Vintage Visions manage their inventory using Deskhero?
Vintage Visions uses Deskhero's custom fields and structured data lists to manage their inventory. Each item is assigned a unique identifier and categorized based on various factors. The AI capabilities of Deskhero enhance search results, making it easier to locate specific items.
How does Vintage Visions use Deskhero's REST API?
Vintage Visions uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the benefits of Deskhero's advanced AI capabilities while maintaining their existing workflows.
* This article provides an example of how a fictive company in the Wholesale of antiques and works of art industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
