Sportswear Central, a major wholesaler of athletic wear, was looking for ways to enhance their customer experience and improve product knowledge among their support staff. They chose Deskhero for its advanced AI capabilities that could streamline their customer support operations.
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. The AI uses these embeddings to find relevant content which is sent through OpenAIs ChatGPT to generate suggested replies. This has enabled Sportswear Central to provide timely and accurate responses to customer queries, enhancing customer satisfaction.
The AI-enhanced comprehensive search bar provided by Deskhero has been a game-changer for Sportswear Central. It allows the support team to quickly find relevant information from the vast amount of data available, improving their product knowledge and ability to assist customers.
Moreover, the AI-powered knowledge base articles generated from word, powerpoint, pdf files have been invaluable in training new support staff. They can quickly familiarize themselves with the company's products and policies, reducing the onboarding time.
Overall, Deskhero's advanced AI capabilities have greatly enhanced Sportswear Central's customer experience, improved product knowledge among the support staff, and streamlined their customer support operations.
How has Deskhero enhanced customer experience at Sportswear Central?
Deskhero's AI capabilities generate suggested replies using OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This enables Sportswear Central to provide timely and accurate responses to customer queries, enhancing customer satisfaction.
How does Deskhero improve product knowledge among the support staff?
Deskhero's AI-enhanced comprehensive search bar allows the support team to quickly find relevant information from the vast amount of data available. This improves their product knowledge and ability to assist customers.
How does Deskhero assist in training new support staff?
Deskhero's AI-powered knowledge base articles generated from various files help new support staff to quickly familiarize themselves with the company's products and policies, reducing the onboarding time.
* This article provides an example of how a fictive company in the Wholesale of Athletic Wear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
