AthleticGear Wholesale, a leading distributor of athletic wear, faced challenges in managing their growing volume of customer inquiries. The company turned to Deskhero to streamline their customer support operations. Leveraging Deskhero's advanced AI capabilities, AthleticGear was able to automate ticket management and improve response times.
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. These embeddings are used to find relevant content which is sent through OpenAIs ChatGPT to generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries and improved the overall efficiency of the support team.
Furthermore, Deskhero's comprehensive search bar enhanced with AI capabilities helped the support team to quickly find relevant information from the vast amount of data available. This feature has not only improved the efficiency of the support team but also increased customer satisfaction by providing accurate and timely responses.
Additionally, the AI-powered knowledge base articles generated from word, powerpoint, pdf files have been instrumental in training new support staff. They can quickly get up to speed with company policies and procedures, reducing the onboarding time.
Overall, Deskhero's advanced AI capabilities have transformed AthleticGear's customer support operations, resulting in improved efficiency, reduced response times, and increased customer satisfaction.
How has Deskhero improved response times?
Deskhero's AI capabilities generate suggested replies using OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This feature has significantly reduced the time taken to respond to customer queries.
How does Deskhero's AI-enhanced search bar work?
Deskhero's comprehensive search bar uses AI to quickly find relevant information from the vast amount of data available. This feature has improved the efficiency of the support team and increased customer satisfaction by providing accurate and timely responses.
How does Deskhero help in training new support staff?
Deskhero's AI-powered knowledge base articles generated from various files have been instrumental in training new support staff. They can quickly get up to speed with company policies and procedures, reducing the onboarding time.
* This article provides an example of how a fictive company in the Wholesale of Athletic Wear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
