AudioTech Wholesale receives numerous customer inquiries daily. To manage these, they utilize Deskhero's ticket management feature. The advanced AI capabilities of Deskhero analyze the tickets and suggest replies based on previous tickets and knowledge base articles. This not only speeds up the response time but also ensures that the responses are accurate.
The company uses the custom fields feature of Deskhero to categorize tickets based on the type of product, issue, and other relevant factors. This helps in prioritizing tickets and ensuring that critical issues are addressed promptly.
AudioTech Wholesale has a comprehensive knowledge base created from various sources including Word, PowerPoint, and PDF files. Deskhero's AI capabilities leverage OpenAI Embeddings to find relevant content from this knowledge base and generate suggested replies. This not only improves the quality of responses but also reduces the workload of the helpdesk staff.
AudioTech Wholesale also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the AI can always provide the most current and relevant information to customers.
Finally, AudioTech Wholesale uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the full potential of Deskhero's AI capabilities without disrupting their existing workflows.
How does Deskhero's AI capabilities improve the quality of responses?
Deskhero uses OpenAI Embeddings to find relevant content from the knowledge base and generate suggested replies. This ensures that the responses are accurate and helpful.
How does Deskhero help in managing tickets?
Deskhero's ticket management feature organizes tickets and the AI capabilities analyze the content of these tickets to suggest replies. This helps in efficient management of tickets.
How does AudioTech Wholesale keep their knowledge base updated?
AudioTech Wholesale uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website.
* This article provides an example of how a fictive company in the Wholesale of audio equipment and systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
