EchoSound Wholesalers receives a large number of customer inquiries every day. They use Deskhero's ticket management feature to organize these inquiries. The AI capabilities of Deskhero analyze the content of these tickets and suggest replies based on previous tickets and knowledge base articles. This not only reduces the time taken to respond to customer inquiries but also ensures that the responses are accurate and helpful.
The company also uses the custom fields feature of Deskhero to categorize tickets based on product type, issue type, and other relevant factors. This helps in prioritizing tickets and ensuring that critical issues are addressed promptly.
EchoSound Wholesalers has a comprehensive knowledge base created from Word, PowerPoint, and PDF files. Deskhero's AI capabilities leverage OpenAI Embeddings to find relevant content from this knowledge base and generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and helpful.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the AI can always provide the most current and relevant information to customers.
Finally, EchoSound Wholesalers uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the full potential of Deskhero's AI capabilities without disrupting their existing workflows.
How does Deskhero's AI capabilities speed up response time?
Deskhero's AI analyzes the content of tickets and suggests replies based on previous tickets and knowledge base articles. This significantly reduces the time taken to draft responses.
How does Deskhero ensure that the responses are accurate?
Deskhero uses OpenAI Embeddings to find relevant content from the knowledge base and generate suggested replies. This ensures that the responses are accurate and helpful.
How does EchoSound Wholesalers keep their knowledge base updated?
EchoSound Wholesalers uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website.
* This article provides an example of how a fictive company in the Wholesale of audio equipment and systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
