SoundWave Distributors receives numerous inquiries daily about product specifications, installation processes, and troubleshooting. The company uses Deskhero's AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies, significantly reducing response time and improving the overall customer experience. This has also reduced the workload on the customer support team, allowing them to focus on more complex queries that require human intervention.
SoundWave also uses Deskhero's AI to enhance search results. The AI uses the same embeddings to understand the context of the search and provide more relevant results. This feature has made it easier for the support team to find the information they need quickly and efficiently.
Additionally, SoundWave uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their operations and improved their efficiency.
Overall, SoundWave Distributors has seen significant improvements in their customer support efficiency and customer satisfaction since implementing Deskhero's advanced AI capabilities.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to understand the context of the inquiry. It then sends this content through OpenAI's ChatGPT to generate a suggested reply.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings to understand the context of the search. It then uses this understanding to provide more relevant search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Wholesale of Audio Visual Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
