VisualTech Wholesalers deals with a high volume of customer queries regarding product details, usage instructions, and technical issues. To manage these effectively, the company implemented Deskhero's advanced AI capabilities into their helpdesk operations.
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to understand the context of each query. It then generates suggested responses through OpenAI's ChatGPT, greatly reducing response times and improving customer satisfaction.
VisualTech also uses Deskhero's AI to improve search results within their system. The AI uses the same embeddings to provide more relevant and accurate results, making it easier for the helpdesk team to find the information they need quickly.
Furthermore, VisualTech uses Deskhero's REST API to integrate the platform with their existing CRM and ERP systems. This integration has streamlined their operations and improved overall efficiency.
Since implementing Deskhero's AI capabilities, VisualTech Wholesalers has seen a significant reduction in response times and an increase in customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings to understand the context of each query. It then generates suggested responses, which greatly reduces the time it takes to respond to customer queries.
How does Deskhero's AI improve search results?
Deskhero's AI uses OpenAI embeddings to understand the context of the search. It then uses this understanding to provide more relevant and accurate search results.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems.
* This article provides an example of how a fictive company in the Wholesale of Audio Visual Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
