AudioPro Suppliers receives a large number of customer queries every day, ranging from product inquiries to technical support requests. To manage these effectively, the company implemented Deskhero's advanced AI capabilities.
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to understand the context of each query. It then generates suggested responses through OpenAI's ChatGPT, greatly reducing response times and improving customer satisfaction.
AudioPro also uses Deskhero's AI to improve search results within their system. The AI uses the same embeddings to provide more relevant and accurate results, making it easier for the helpdesk team to find the information they need quickly.
Furthermore, AudioPro uses Deskhero's REST API to integrate the platform with their existing CRM and inventory management systems. This integration has streamlined their operations and improved overall efficiency.
Since implementing Deskhero's AI capabilities, AudioPro Suppliers has seen a significant improvement in their customer support efficiency and customer satisfaction levels.
How does Deskhero's AI generate suggested responses?
Deskhero's AI uses OpenAI embeddings to understand the context of each query. It then generates suggested responses through OpenAI's ChatGPT.
How does Deskhero's AI improve search results?
Deskhero's AI uses OpenAI embeddings to understand the context of the search. It then uses this understanding to provide more relevant and accurate search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Wholesale of Audio Visual Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
