HoopMaster Wholesale uses Deskhero to manage customer inquiries and complaints through the ticketing system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest possible solutions to new tickets, reducing the time spent by customer service representatives on each ticket.
With Deskhero's custom fields and structured data lists, HoopMaster Wholesale categorizes tickets based on the type of equipment involved, the nature of the problem, and the urgency of the issue. This allows the company to prioritize tickets and allocate resources efficiently.
The AI capabilities of Deskhero also enhance the search functionality of the platform. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI provides more relevant search results, making it easier for customer service representatives to find the information they need.
HoopMaster Wholesale also uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This not only saves time but also ensures that the knowledge base is constantly updated with the latest information.
Finally, the AI capabilities of Deskhero help HoopMaster Wholesale to improve its customer service by providing suggested replies based on the analysis of previous tickets and knowledge base articles. This enables the company to provide consistent and accurate responses to customer inquiries.
How does Deskhero's AI capabilities improve the efficiency of the ticketing system?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest possible solutions to new tickets, reducing the time spent by customer service representatives on each ticket.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results.
How does Deskhero's AI help in generating knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, saving time and ensuring that the knowledge base is constantly updated.
* This article provides an example of how a fictive company in the Wholesale of Basketball Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
