LinenLux uses Deskhero's ticket management feature powered by AI to efficiently handle customer queries. The system uses OpenAI Embeddings from previous tickets to suggest relevant replies, reducing the response time and improving customer satisfaction.
The company also utilizes Deskhero's AI capabilities to auto-generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped website data. This feature not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
Deskhero's comprehensive search bar, enhanced by AI, helps LinenLux's support team find relevant content quickly. The AI uses embeddings from various sources to deliver accurate search results, making it easier for the team to resolve customer issues.
Furthermore, LinenLux uses Deskhero's custom fields and user groups features to categorize customer queries effectively. The AI-powered system automatically assigns tickets to the appropriate teams based on the query type, ensuring faster resolution.
Finally, LinenLux leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to streamline their operations and improve their overall customer service.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets to suggest relevant replies. This not only reduces the response time but also improves the quality of responses.
How does Deskhero's AI enhance the search function?
The AI uses embeddings from various sources to deliver accurate search results. This makes it easier for the support team to find relevant content and resolve customer issues quickly.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Wholesale of Bedding and Linens industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
