GreenFuel Wholesale has a vast knowledge base that includes product details, delivery information, and other relevant data. The company uses Deskhero's AI capabilities to manage this knowledge base effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to enhance the search results and generate suggested replies.
The AI capability has significantly improved the quality of the knowledge base. The system identifies relevant content from the vast amount of data available and adds it to the knowledge base. This has not only enriched the knowledge base but also improved the accuracy of the information provided to customers.
GreenFuel Wholesale also uses Deskhero's website scraping feature to keep their knowledge base updated. The system scrapes the company's website for new information and updates the knowledge base accordingly.
The company also benefits from Deskhero's REST API, which allows them to integrate the platform with their existing systems. This seamless integration has made it easier for the customer support team to access all the information they need from one place.
Deskhero's AI capabilities have significantly improved GreenFuel Wholesale's knowledge base, enhancing the quality of their customer support services.
How has Deskhero improved the quality of the knowledge base?
Deskhero's AI capabilities identify relevant content from previous tickets, knowledge base articles, and other resources and add it to the knowledge base. This enriches the knowledge base and improves the accuracy of the information provided to customers.
How does Deskhero keep the knowledge base updated?
Deskhero uses its website scraping feature to scrape the company's website for new information and updates the knowledge base accordingly.
How does Deskhero integrate with existing systems?
Deskhero uses a REST API to integrate with existing systems. This allows the customer support team to access all the information they need from one place.
* This article provides an example of how a fictive company in the Wholesale of Biofuels and Renewable Fuels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
