Renewable Energy Distributors receives numerous customer inquiries daily, which are managed through tickets. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies.
The AI capability has significantly improved the ticket management process. The system quickly identifies relevant content from the vast amount of data available and provides suggested replies to the customer support team. This has not only improved the response time but also the quality of responses.
Renewable Energy Distributors also uses Deskhero's kanban board to track the progress of each ticket. The visual representation of the ticket status helps the team manage their workload effectively.
The company also benefits from Deskhero's REST API, which allows them to integrate the platform with their existing systems. This seamless integration has made it easier for the customer support team to access all the information they need from one place.
Deskhero's AI capabilities have significantly improved Renewable Energy Distributors' ticket management process, enhancing the efficiency of their customer support services.
How has Deskhero improved the ticket management process?
Deskhero's AI capabilities identify relevant content from previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly improves the response time and the quality of responses.
How does the kanban board help in ticket management?
The kanban board provides a visual representation of the ticket status, helping the team manage their workload effectively.
How does Deskhero integrate with existing systems?
Deskhero uses a REST API to integrate with existing systems. This allows the customer support team to access all the information they need from one place.
* This article provides an example of how a fictive company in the Wholesale of Biofuels and Renewable Fuels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
