BioFuel Pro receives a high volume of customer inquiries daily, ranging from product specifications to delivery timelines. The company leverages Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies.
The AI capability has significantly reduced the time taken to respond to customer inquiries. The system quickly identifies relevant content from the vast amount of data available and provides suggested replies to the customer support team. This has not only improved the response time but also the quality of responses.
Deskhero's comprehensive search bar has been instrumental in helping the customer support team find the information they need quickly. The AI-enhanced search results provide the most relevant information, reducing the time spent searching for information.
BioFuel Pro also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for the customer support team to access all the information they need from one place.
The AI capabilities of Deskhero have transformed BioFuel Pro's customer support, improving efficiency and customer satisfaction.
How has Deskhero improved the response time to customer inquiries?
Deskhero's advanced AI capabilities identify relevant content from previous tickets, knowledge base articles, and other resources to generate suggested replies. This significantly reduces the time taken to respond to customer inquiries.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to provide the most relevant information from the available data. This reduces the time spent searching for information.
How does Deskhero integrate with existing systems?
Deskhero uses a REST API to integrate with existing systems. This allows the customer support team to access all the information they need from one place.
* This article provides an example of how a fictive company in the Wholesale of Biofuels and Renewable Fuels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
