LensCraft Wholesalers has a vast knowledge base consisting of product manuals, policies, and other relevant documents. Managing this information can be challenging, but with Deskhero, they can efficiently organize and retrieve data as needed.
The company uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This allows them to quickly create and update their knowledge base without the need for manual data entry.
Furthermore, LensCraft Wholesalers uses Deskhero's website scraping feature to automatically update their knowledge base with the latest information from their website. This ensures that their customer service representatives always have the most recent data at their fingertips.
The company also leverages Deskhero's AI to enhance search results within their knowledge base. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI can provide more relevant search results, improving efficiency and reducing response times.
With Deskhero, LensCraft Wholesalers has been able to significantly improve their knowledge base management and customer support, leading to higher customer satisfaction and increased efficiency.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, allowing you to quickly create and update your knowledge base without the need for manual data entry. It also enhances search results within the knowledge base by providing more relevant results.
What is the benefit of using Deskhero's website scraping feature for knowledge base management?
The website scraping feature allows you to automatically update your knowledge base with the latest information from your website. This ensures that your customer service representatives always have the most recent data at their fingertips.
How does Deskhero improve customer support efficiency?
Deskhero improves customer support efficiency by providing tools for efficient knowledge base management, AI-enhanced search results, and quick information retrieval. This reduces the time spent by customer service representatives on each ticket, improving overall productivity.
* This article provides an example of how a fictive company in the Wholesale of camera and film accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
