FlashPoint Accessories receives hundreds of customer queries daily, ranging from product inquiries to technical support. With Deskhero, they can efficiently manage these tickets using the platform's structured data lists and custom fields. This allows them to categorize and prioritize tickets based on urgency and complexity.
The company also leverages Deskhero's AI capabilities to generate suggested replies. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies or manuals, Deskhero can provide accurate and relevant responses to customer queries. This significantly reduces the time spent by customer service representatives on each ticket, improving overall productivity.
Moreover, FlashPoint Accessories uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the AI always has the most recent data when generating suggested replies.
Finally, the company uses Deskhero's comprehensive search bar and REST API to quickly find and retrieve information. This further enhances the efficiency of their customer support process.
With Deskhero, FlashPoint Accessories has been able to significantly improve their customer support efficiency and response times, leading to higher customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies or manuals to generate accurate and relevant suggested replies to customer queries.
What is the benefit of using Deskhero's website scraping feature?
The website scraping feature allows you to keep your knowledge base updated with the latest information from your website. This ensures that the AI always has the most recent data when generating suggested replies.
How does Deskhero improve customer support efficiency?
Deskhero improves customer support efficiency by providing tools for efficient ticket management, AI-generated suggested replies, and quick information retrieval. This reduces the time spent by customer service representatives on each ticket, improving overall productivity.
* This article provides an example of how a fictive company in the Wholesale of camera and film accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
