GumGalore Wholesalers receives numerous customer inquiries and complaints daily. To handle these efficiently, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has considerably reduced the time taken to respond to customer queries and improved the overall customer experience.
Deskhero's AI also enhances the company's search functionality. When a customer service representative performs a search, the AI uses the embeddings to provide the most relevant results. This feature has drastically reduced the time spent on searching for information, enabling representatives to focus more on resolving customer issues.
The company also uses Deskhero's AI to manage its knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, and scrape data from the company's website. This ensures that the knowledge base is always updated with the latest product details and policies.
GumGalore Wholesalers also benefits from Deskhero's other features like structured data lists, custom fields, and user groups. These features allow the company to organize their customer support operations and manage their team efficiently.
Overall, Deskhero's advanced AI capabilities have enabled GumGalore Wholesalers to provide faster and more accurate customer support, manage their knowledge base effectively, and improve their overall operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is performed, Deskhero's AI uses the embeddings to provide the most relevant results. This reduces the time spent on searching for information.
How does Deskhero's AI help manage the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. It can also scrape data from the company's website to ensure the knowledge base is always updated with the most current information.
* This article provides an example of how a fictive company in the Wholesale of candy and gum industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
