Sweet Treats Wholesale receives hundreds of customer inquiries daily, ranging from order status, product details, to shipping queries. The company uses Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times and improving customer satisfaction.
Deskhero's AI also enhances the company's search results. When a customer service representative searches for information, the AI uses the embeddings to provide the most relevant results. This feature has drastically reduced the time spent on searching for information, allowing representatives to focus more on resolving customer issues.
The company also uses Deskhero's AI to manage its extensive knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, making it easy to keep the knowledge base updated with the latest information. Additionally, the AI can scrape data from the company's website to ensure that the knowledge base always reflects the most current product details and policies.
Sweet Treats Wholesale also benefits from Deskhero's other features like structured data lists, custom fields, and user groups. These features allow the company to organize their customer support operations and manage their team efficiently.
Overall, Deskhero's advanced AI capabilities have enabled Sweet Treats Wholesale to provide faster and more accurate customer support, manage their knowledge base effectively, and improve their overall operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is performed, Deskhero's AI uses the embeddings to provide the most relevant results. This reduces the time spent on searching for information.
How does Deskhero's AI help manage the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. It can also scrape data from the company's website to ensure the knowledge base is always updated with the most current information.
* This article provides an example of how a fictive company in the Wholesale of candy and gum industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
