Candyland Distributors deals with a high volume of customer queries and complaints daily. To manage these efficiently, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has significantly reduced the time taken to respond to customer queries and improved the overall customer experience.
Deskhero's AI also enhances the company's ticket management system. It uses the embeddings to categorize and prioritize tickets based on their content and urgency. This feature has improved the company's response times and ensured that critical issues are addressed promptly.
The company also uses Deskhero's AI to manage its knowledge base. The AI can generate articles from various file types and scrape data from the company's website. This ensures that the knowledge base is always up-to-date and contains the most relevant information.
Other features of Deskhero like structured data lists, custom fields, and user groups have also been beneficial for Candyland Distributors. These features have helped the company organize their customer support operations and manage their team efficiently.
Overall, Deskhero's advanced AI capabilities have enabled Candyland Distributors to manage their tickets efficiently, provide prompt and accurate customer service, and maintain an up-to-date knowledge base.
How does Deskhero's AI assist in ticket management?
Deskhero's AI uses OpenAI embeddings to categorize and prioritize tickets based on their content and urgency. This improves response times and ensures that critical issues are addressed promptly.
How does Deskhero's AI improve customer service?
Deskhero's AI generates suggested replies using OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files. This reduces response times and improves the overall customer experience.
How does Deskhero's AI help maintain the knowledge base?
Deskhero's AI can generate knowledge base articles from various file types and scrape data from the company's website. This ensures the knowledge base is always up-to-date and contains the most relevant information.
* This article provides an example of how a fictive company in the Wholesale of candy and gum industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
