Dealing with a wide range of customer queries daily, Gemstone Global uses Deskhero's structured data lists and custom email domains to manage these inquiries efficiently. The platform's ticket management system ensures that every query is addressed promptly.
Deskhero's AI capabilities play a crucial role in improving Gemstone Global's customer support. The AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles, generating suggested replies to customer queries. This reduces the response time and improves the quality of responses.
The AI also enhances the search results in the knowledge base. It uses the embeddings to find the most relevant content for customer searches, providing them with precise and helpful information quickly.
To keep their knowledge base updated, Gemstone Global uses Deskhero's website scraping feature. This ensures that the AI always has the most recent data when generating suggested replies or enhancing search results.
Finally, Gemstone Global uses the REST API to integrate Deskhero with their existing ERP system, creating a seamless workflow and improving their overall business operations.
How does Deskhero's AI improve the quality of responses to customer queries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles. Based on this analysis, it generates suggested replies to customer queries, ensuring high-quality and consistent responses.
How does Deskhero's AI enhance the search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find the most relevant content for customer searches in the knowledge base. This provides customers with precise and helpful information quickly.
How does Gemstone Global keep their knowledge base updated?
Gemstone Global uses Deskhero's website scraping feature to automatically update their knowledge base with the latest information from their website.
* This article provides an example of how a fictive company in the Wholesale of coal and other minerals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
