CoalConnect deals with a large volume of customer inquiries daily. Using Deskhero's ticket management system, they can effectively organize these inquiries and ensure prompt responses. The user groups feature allows them to assign tickets to the right team, improving the resolution speed.
Deskhero's AI capabilities are a game-changer for CoalConnect. The AI analyzes previous tickets and knowledge base articles using OpenAI Embeddings, generating suggested replies for customer inquiries. This not only speeds up the response time but also ensures consistency in responses.
The AI also improves the search functionality in the knowledge base. It uses the embeddings to find the most relevant content for customer searches, providing them with accurate and helpful information quickly.
CoalConnect uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest product information and company news. This ensures that the AI has the most current data when generating suggested replies or enhancing search results.
Lastly, CoalConnect uses the REST API to integrate Deskhero with their existing CRM, creating a unified system for customer support and relationship management.
How does Deskhero's AI improve the response time to customer inquiries?
Deskhero's AI analyzes previous tickets and knowledge base articles using OpenAI Embeddings to generate suggested replies for customer inquiries. This speeds up the response time significantly.
How does Deskhero's AI enhance the search functionality in the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find the most relevant content for customer searches in the knowledge base. This provides customers with accurate and helpful information quickly.
How does CoalConnect keep their knowledge base updated?
CoalConnect uses Deskhero's website scraping feature to automatically update their knowledge base with the latest product information and company news.
* This article provides an example of how a fictive company in the Wholesale of coal and other minerals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
