MineralMax receives hundreds of customer queries daily regarding product details, delivery status, and more. With Deskhero, they can efficiently manage these tickets using the Kanban board, ensuring no query goes unanswered. The platform's custom fields allow them to categorize tickets based on urgency, type of query, and customer type.
Deskhero's AI capabilities come into play by analyzing previous tickets and knowledge base articles. By leveraging OpenAI Embeddings, the AI suggests potential responses to customer queries, significantly reducing response time and improving customer satisfaction.
The AI also enhances the search results in the knowledge base. When customers search for information, the AI uses the embeddings to find the most relevant content, providing customers with quick and accurate answers to their questions.
MineralMax also utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the AI always has the most recent data to work with when generating suggested replies or enhancing search results.
Finally, MineralMax uses the REST API to integrate Deskhero with their existing systems, creating a seamless workflow and further improving their customer support efficiency.
How does Deskhero's AI suggest responses to customer queries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles. Based on this analysis, it generates suggested responses to customer queries.
How does Deskhero's AI enhance search results in the knowledge base?
When a customer searches for information in the knowledge base, Deskhero's AI uses OpenAI Embeddings to find the most relevant content based on previous tickets, knowledge base articles, uploaded files, and scraped website data.
How does MineralMax keep their knowledge base updated?
MineralMax uses Deskhero's website scraping feature to automatically update their knowledge base with the latest information from their website.
* This article provides an example of how a fictive company in the Wholesale of coal and other minerals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
