BeanBurst Wholesale receives hundreds of inquiries daily from cafes, restaurants, and retailers. The sheer volume of tickets was overwhelming their customer support team, leading to delayed responses and frustrated customers. They turned to Deskhero for a solution.
With Deskhero's advanced AI capabilities, BeanBurst was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This allowed them to find relevant content quickly and efficiently, reducing the time spent on each ticket.
The AI also generated suggested replies using OpenAI's ChatGPT, further speeding up the response time. This not only improved the efficiency of the customer support team but also increased customer satisfaction due to quicker, more accurate responses.
Additionally, the comprehensive search bar feature of Deskhero enabled the customer support team to find relevant information in seconds. This feature, combined with the AI capabilities, transformed the way BeanBurst handled customer support, turning it into a smooth, efficient process.
Overall, Deskhero's advanced AI capabilities have significantly improved BeanBurst's customer support operations, leading to happier customers and a more productive team.
How did the AI capabilities of Deskhero improve response times?
The AI capabilities of Deskhero leveraged OpenAI Embeddings from various sources to find relevant content quickly. It also generated suggested replies, which reduced the time spent on formulating responses.
What impact did Deskhero have on customer satisfaction?
With quicker, more accurate responses, customer satisfaction increased significantly. Customers appreciated the prompt service and accurate information.
How did Deskhero transform the customer support process at BeanBurst?
Deskhero streamlined the customer support process by making information retrieval quick and efficient. It also automated part of the response process, making it easier for the customer support team to handle large volumes of tickets.
* This article provides an example of how a fictive company in the Wholesale Coffee Distribution industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
