CaffeineCo Distributors has a vast knowledge base, including policies, manuals, presentations, and other documents. However, managing this information and making it accessible to the customer support team was a challenge.
They turned to Deskhero for a solution. With Deskhero's AI capabilities, CaffeineCo was able to generate knowledge base articles from word, powerpoint, pdf files, and even scraped website data. This made their knowledge base more structured and easily searchable.
The AI also used OpenAI Embeddings from these sources to enhance search results. This meant that the customer support team could find relevant information faster, improving their efficiency and response times.
Furthermore, the AI generated suggested replies based on the knowledge base content, making it easier for the team to respond to customer inquiries accurately and promptly.
Overall, Deskhero's AI capabilities have transformed the way CaffeineCo manages its knowledge base, making it a powerful tool for their customer support team.
How did Deskhero improve the management of CaffeineCo's knowledge base?
Deskhero's AI capabilities allowed CaffeineCo to generate knowledge base articles from various file types and website data. This made the knowledge base more structured and easily searchable.
How did the AI enhance search results in the knowledge base?
The AI used OpenAI Embeddings from the knowledge base content to enhance search results. This made it faster and easier for the customer support team to find relevant information.
How did the AI-generated suggested replies benefit CaffeineCo?
The AI-generated suggested replies made it easier for the customer support team to respond to inquiries. This improved their efficiency and response times, leading to higher customer satisfaction.
* This article provides an example of how a fictive company in the Wholesale Coffee Distribution industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
