BrewMaster Wholesalers receives a high volume of customer inquiries daily. Managing these tickets efficiently was a challenge, leading to delays and customer dissatisfaction.
They turned to Deskhero for a solution. With Deskhero's advanced AI capabilities, BrewMaster was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content quickly.
The AI also generated suggested replies using OpenAI's ChatGPT, speeding up the response process. This not only improved the efficiency of the customer support team but also increased customer satisfaction due to quicker, more accurate responses.
Furthermore, the kanban board feature of Deskhero allowed BrewMaster to visualize their ticket workflow, making it easier to manage and prioritize tickets.
Overall, Deskhero's advanced AI capabilities have significantly improved BrewMaster's ticket management process, leading to a more efficient team and happier customers.
How did Deskhero improve BrewMaster's ticket management process?
Deskhero's AI capabilities allowed BrewMaster to find relevant content quickly, speeding up the response process. The kanban board feature also made it easier to manage and prioritize tickets.
What impact did Deskhero have on customer satisfaction at BrewMaster?
With quicker, more accurate responses, customer satisfaction at BrewMaster increased significantly. Customers appreciated the prompt and accurate service.
How did the AI-generated suggested replies benefit BrewMaster?
The AI-generated suggested replies sped up the response process, making it easier for the customer support team to handle large volumes of tickets. This improved their efficiency and led to higher customer satisfaction.
* This article provides an example of how a fictive company in the Wholesale Coffee Distribution industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
