BeanBurst Wholesale receives a high volume of customer inquiries daily, ranging from product specifications to order statuses. They use Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This not only speeds up response times but also ensures consistency and accuracy in responses. The AI capability has significantly reduced the workload on their customer support team, allowing them to focus on more complex inquiries.
Additionally, BeanBurst uses Deskhero's AI-enhanced search bar to quickly locate information. The AI uses embeddings from various sources to enhance search results, making it easier for the support team to find the information they need to assist customers.
The REST API feature of Deskhero allows BeanBurst to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency. The custom fields and structured data lists further enhance the organization and management of customer inquiries.
Overall, Deskhero's advanced AI capabilities have enabled BeanBurst Wholesale to provide superior customer support, resulting in increased customer satisfaction and loyalty.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities use OpenAI Embeddings from various sources to generate suggested replies to customer inquiries. This significantly reduces the time taken to draft responses, thereby improving response times.
How does Deskhero's AI-enhanced search bar work?
Deskhero's AI-enhanced search bar uses embeddings from various sources to enhance search results. This makes it easier to locate the required information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API feature allows it to be integrated with existing systems, ensuring seamless data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Wholesale Coffee Packaging industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
