BrewBox Distributors deals with a large number of customer inquiries daily, ranging from product details to delivery statuses. They use Deskhero's advanced AI capabilities to handle these inquiries efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This relevant content is then processed by OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response times but also ensures that the responses are accurate and consistent. The AI capability has significantly reduced the workload on their customer service team, allowing them to focus on more complex inquiries.
Additionally, BrewBox uses Deskhero's AI-enhanced search bar to quickly locate necessary information. The AI uses embeddings from various sources to enhance search results, making it easier for the customer service team to find the information they need to assist customers.
The REST API feature of Deskhero allows BrewBox to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency. The custom fields and structured data lists further enhance the organization and management of customer inquiries.
Overall, Deskhero's advanced AI capabilities have enabled BrewBox Distributors to provide superior customer service, resulting in increased customer satisfaction and loyalty.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities use OpenAI Embeddings from various sources to generate suggested replies to customer inquiries. This significantly reduces the time taken to draft responses, thereby improving response times.
How does Deskhero's AI-enhanced search bar work?
Deskhero's AI-enhanced search bar uses embeddings from various sources to enhance search results. This makes it easier to locate the required information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API feature allows it to be integrated with existing systems, ensuring seamless data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Wholesale Coffee Packaging industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
