BrewBright Coffee Suppliers receives a high volume of queries daily about their coffee varieties, roasting techniques, and delivery schedules. They use Deskhero's ticket management feature to handle these inquiries efficiently. The AI capabilities analyze previous tickets and suggest replies based on similar issues, significantly reducing response time.
The company also leverages the AI-powered comprehensive search bar to quickly find relevant information from their vast database of knowledge base articles, policies, manuals, and presentations. This allows the customer support team to provide accurate information promptly.
BrewBright uses Deskhero's custom fields and user groups features to categorize tickets based on their nature and assign them to the appropriate teams. This ensures that each query is handled by the most qualified personnel, improving customer satisfaction.
The AI capabilities also enhance BrewBright's knowledge base by generating articles from uploaded files like word, powerpoint, pdf files, and scraped website data. This helps the company keep their knowledge base up-to-date and comprehensive.
Overall, Deskhero's advanced AI capabilities have enabled BrewBright Coffee Suppliers to streamline their support services, increase efficiency, and enhance customer satisfaction.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities analyze previous tickets and suggest replies based on similar issues. This significantly reduces the response time and improves the accuracy of responses.
How does BrewBright use the AI-powered search bar?
BrewBright uses the AI-powered search bar to quickly find relevant information from their vast database of knowledge base articles, policies, manuals, and presentations. This allows the customer support team to provide accurate information promptly.
How does Deskhero's AI capabilities enhance the knowledge base?
The AI capabilities generate knowledge base articles from uploaded files like word, powerpoint, pdf files, and scraped website data. This helps keep the knowledge base up-to-date and comprehensive.
* This article provides an example of how a fictive company in the Wholesale Coffee Roasting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
