TechWare Distributors receives a high volume of customer inquiries daily, ranging from product specifications to order status. With Deskhero, they have been able to automate the process of responding to these queries. The AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
The AI-powered comprehensive search bar has significantly improved the efficiency of TechWare's helpdesk services. It quickly finds relevant content from the vast amount of data available, reducing the time spent by customer service representatives on each ticket.
Deskhero's AI also helps in managing the knowledge base. It generates articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This feature has not only enriched TechWare's knowledge base but also reduced the manual effort required to maintain it.
With the help of Deskhero's REST API, TechWare has integrated the platform with their existing systems. This seamless integration has further enhanced the effectiveness of their customer support services.
Overall, Deskhero's advanced AI capabilities have enabled TechWare Distributors to provide faster and more accurate responses to customer inquiries, improving customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to find relevant content from the available data. This makes the search process faster and more efficient.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This enriches the knowledge base and reduces the manual effort required to maintain it.
* This article provides an example of how a fictive company in the Wholesale of computer accessories and peripherals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
