Peripheral Solutions Inc. handles a multitude of customer queries daily. To manage this effectively, they utilize Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, thereby accelerating the response time.
The AI-powered comprehensive search bar has revolutionized the way Peripheral Solutions's customer service representatives find relevant information. This has significantly improved the efficiency of their helpdesk services.
Deskhero's AI also plays a crucial role in maintaining the knowledge base. It generates articles from various sources like Word, PowerPoint, PDF files, and even scrapes data from the company's website. This has not only enriched the knowledge base but also eliminated the need for manual updates.
Peripheral Solutions has integrated Deskhero with their existing systems using the platform's REST API. This seamless integration has further enhanced their customer support experience.
Overall, Deskhero's advanced AI capabilities have enabled Peripheral Solutions Inc. to provide faster and more accurate responses to customer inquiries, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does the AI-powered search bar improve the search process?
The AI-powered search bar uses OpenAI Embeddings to find relevant content from the vast amount of data available. This makes the search process faster and more accurate.
How does Deskhero's AI assist in maintaining the knowledge base?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This enriches the knowledge base and eliminates the need for manual updates.
* This article provides an example of how a fictive company in the Wholesale of computer accessories and peripherals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
