CompAccess Wholesale deals with a large number of customer queries every day. To manage this efficiently, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing the response time.
The AI-powered comprehensive search bar has made it easier for CompAccess's customer service representatives to find relevant information quickly. This has improved the overall efficiency of their helpdesk services.
Deskhero's AI also assists in maintaining the knowledge base. It generates articles from various sources like Word, PowerPoint, PDF files, and even scrapes data from the company's website. This has enriched the knowledge base and eliminated the need for manual updates.
CompAccess has also utilized Deskhero's REST API to integrate the platform with their existing systems. This has resulted in a seamless customer support experience.
In conclusion, Deskhero's advanced AI capabilities have helped CompAccess Wholesale improve their customer support services, leading to higher customer satisfaction and increased loyalty.
How does Deskhero's AI help in generating suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does the AI-powered search bar enhance the search process?
The AI-powered search bar uses OpenAI Embeddings to find relevant content from the vast amount of data available. This makes the search process faster and more precise.
How does Deskhero's AI assist in maintaining the knowledge base?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This enriches the knowledge base and eliminates the need for manual updates.
* This article provides an example of how a fictive company in the Wholesale of computer accessories and peripherals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
