SoftLink deals with a large number of customer queries every day. Managing these queries efficiently was a challenge until they adopted Deskhero. The platform's ticket management system and Kanban board allow the support team to effectively organize, prioritize, and track customer tickets.
Deskhero's AI capabilities significantly improve the response time of the support team. The AI uses OpenAI embeddings from various sources to generate suggested replies to customer queries. This feature not only reduces the time spent on each ticket but also ensures the consistency and accuracy of the responses.
SoftLink also uses Deskhero's knowledge base feature to create a comprehensive self-service portal for customers. The AI generates articles from different file types and scrapes data from the company's website. This feature not only reduces the workload of the support team but also enhances the customer experience by providing instant solutions.
The comprehensive search bar powered by AI helps SoftLink's support team find relevant information quickly. The AI enhances search results by using embeddings from various sources, enabling the team to resolve customer issues faster.
SoftLink also leverages Deskhero's REST API to integrate the platform with other business applications. This integration allows for seamless data exchange, further improving the efficiency of the support team.
How does Deskhero's AI improve the response time of the support team?
Deskhero's AI uses OpenAI embeddings from various sources to generate suggested replies to customer queries. This feature reduces the time spent on each ticket, allowing the support team to handle more queries in less time.
How does the knowledge base feature enhance the customer experience?
Deskhero's knowledge base feature allows you to create a comprehensive self-service portal for customers. The AI generates articles from different file types and scrapes data from your website. This feature provides instant solutions to customers, enhancing their experience.
Can Deskhero be integrated with other business applications?
Yes, Deskhero provides a REST API that allows you to integrate the platform with other business applications for seamless data exchange.
* This article provides an example of how a fictive company in the Wholesale of Computer Software industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
