TechTronics Wholesale has a vast catalog of computer hardware products. Their customer support team often struggled with finding the right information quickly due to the volume of knowledge base articles, manuals, and product specifications. With Deskhero's advanced AI capabilities, they were able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content swiftly.
The AI capabilities also enhanced the search results, making it easier for the support team to find the right information. This significantly reduced the time taken to respond to customer queries and improved the overall customer experience.
Deskhero's AI also generates suggested replies based on the context of the customer's query. This feature helped TechTronics' support team to respond more accurately and efficiently, reducing the need for follow-up queries.
By integrating Deskhero's REST API, TechTronics was able to seamlessly connect their existing systems with Deskhero, ensuring a smooth transition and minimal disruption to their operations.
Overall, Deskhero's AI capabilities have significantly improved TechTronics' customer support efficiency and effectiveness, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to find relevant content. The embeddings are then sent through OpenAI's ChatGPT to generate suggested replies and enhance search results.
How does Deskhero's AI improve search results?
Deskhero's AI enhances search results by using OpenAI Embeddings to understand the context and relevance of different documents and data. This makes it easier to find the most relevant information quickly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by analyzing the context of the customer's query and finding the most relevant information from previous tickets, knowledge base articles, and uploaded files. This helps to provide accurate and efficient responses to customer queries.
* This article provides an example of how a fictive company in the Wholesale Computers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
