MacroChip Wholesalers has an extensive knowledge base consisting of product specifications, manuals, and troubleshooting guides. However, finding the right information quickly was a challenge for their support team. With Deskhero's advanced AI capabilities, they were able to enhance their knowledge base and improve search results.
The AI capabilities of Deskhero use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This has made it easier for the support team to find the right information quickly, improving response times and customer satisfaction.
Deskhero's AI also generates suggested replies based on the context of the customer's query, helping the support team to respond more accurately and efficiently. This has reduced the need for follow-up queries and improved the overall customer experience.
MacroChip also utilized Deskhero's REST API to integrate with their existing systems, ensuring a smooth transition and minimal disruption to their operations.
Overall, Deskhero's AI capabilities have significantly improved MacroChip's knowledge base and customer support, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI enhances the knowledge base by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This makes it easier to find the most relevant information quickly, improving response times and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by analyzing the context of the customer's query and finding the most relevant information from previous tickets, knowledge base articles, and uploaded files. This helps to provide accurate and efficient responses to customer queries.
How does Deskhero's REST API help in integration?
Deskhero's REST API allows for seamless integration with existing systems. This ensures a smooth transition and minimal disruption to operations when implementing Deskhero.
* This article provides an example of how a fictive company in the Wholesale Computers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
