CompNet Distributors receives hundreds of customer queries daily, making ticket management a challenging task. With Deskhero's advanced AI capabilities, they were able to streamline their ticket management process and improve response times.
The AI capabilities of Deskhero analyze the content of the tickets and use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This helps the support team to understand the issue better and provide a quicker resolution.
Deskhero's AI also generates suggested replies based on the context of the ticket, helping the support team to respond more accurately and efficiently. This has reduced the need for follow-up queries and improved customer satisfaction.
CompNet also utilized Deskhero's REST API to integrate with their existing systems, ensuring a smooth transition and minimal disruption to their operations.
Overall, Deskhero's AI capabilities have significantly improved CompNet's ticket management process and customer service, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI improve ticket management?
Deskhero's AI improves ticket management by analyzing the content of the tickets and using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This helps the support team to understand the issue better and provide a quicker resolution.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by analyzing the context of the ticket and finding the most relevant information from previous tickets, knowledge base articles, and uploaded files. This helps to provide accurate and efficient responses to customer queries.
How does Deskhero's REST API help in integration?
Deskhero's REST API allows for seamless integration with existing systems. This ensures a smooth transition and minimal disruption to operations when implementing Deskhero.
* This article provides an example of how a fictive company in the Wholesale Computers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
