ConnectCo receives a high volume of customer queries daily, ranging from product specifications to order status. The ticket management feature of Deskhero helps in organizing these queries, while its AI capabilities analyze the content of each ticket, providing suggested replies based on previous similar tickets and knowledge base articles.
The AI also leverages OpenAI Embeddings to scrape data from uploaded files such as product manuals and policies. This allows ConnectCo to generate knowledge base articles from Word, PowerPoint, and PDF files, enhancing their customer support resources.
ConnectCo also uses the custom fields feature to categorize tickets based on product type, issue, and priority level. This helps in prioritizing urgent issues and ensures that no ticket is overlooked.
The comprehensive search bar powered by AI helps ConnectCo's support team to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This significantly reduces the time spent on resolving each ticket.
Finally, the REST API allows ConnectCo to integrate Deskhero with their existing systems, ensuring seamless data flow and improved efficiency.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of each ticket. It then searches the knowledge base, previous tickets, and uploaded files for similar issues and suggests replies based on this information.
Can Deskhero generate knowledge base articles from uploaded files?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files. The AI uses OpenAI Embeddings to scrape data from these files and create informative articles.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This helps in providing quick and accurate responses to customer queries.
* This article provides an example of how a fictive company in the Wholesale of connectors and switches industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
