SwitchMaster has a vast range of products, each with its unique specifications and features. Managing the knowledge base for such an extensive product line can be challenging. Deskhero's AI capabilities help in automatically updating the knowledge base by scraping data from uploaded product manuals and specifications.
The AI also generates knowledge base articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base is always up-to-date with the latest product information.
SwitchMaster uses the custom email domains feature to manage customer queries. The AI analyzes each email, categorizes it into a ticket, and suggests replies based on similar previous tickets and knowledge base articles.
The comprehensive search bar powered by AI helps SwitchMaster's support team to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This significantly reduces the time spent on resolving each ticket.
Finally, the REST API allows SwitchMaster to integrate Deskhero with their existing systems, ensuring seamless data flow and improved efficiency.
How does Deskhero's AI update the knowledge base?
Deskhero's AI uses OpenAI Embeddings to scrape data from uploaded product manuals and specifications. It then updates the knowledge base with this information, ensuring that it is always up-to-date.
Can Deskhero generate knowledge base articles from uploaded files?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files. The AI uses OpenAI Embeddings to scrape data from these files and create informative articles.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This helps in providing quick and accurate responses to customer queries.
* This article provides an example of how a fictive company in the Wholesale of connectors and switches industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
