OfficeTech Supplies deals with a wide range of products, leading to diverse customer queries. Deskhero's AI capabilities help them manage these queries efficiently by generating suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data.
The AI-enhanced comprehensive search bar allows OfficeTech's customer service team to quickly find relevant content, reducing the time spent on each ticket. This has resulted in increased productivity and improved customer satisfaction.
OfficeTech uses Deskhero's custom fields feature to categorize tickets based on product category, issue type, and other relevant factors. This structured approach to ticket management ensures that queries are handled by the right team members and resolved promptly.
The knowledge base feature allows OfficeTech to create a comprehensive library of articles generated from various sources like word, powerpoint, pdf files. These articles serve as a valuable resource for both the customer service team and customers, providing quick answers to common queries.
Through Deskhero's REST API, OfficeTech has integrated the platform with their existing systems, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the query. It then generates a relevant response based on this information.
How does the custom fields feature help in ticket management?
The custom fields feature allows you to categorize tickets based on various factors like product category, issue type, etc. This helps in prioritizing and assigning tickets to the right team members, ensuring efficient resolution.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, ensuring seamless data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Wholesale of data processing machinery, office machinery, computer software, supplies, tools & hardware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
