FlagFusion uses Deskhero's structured data lists and custom fields to categorize and track customer queries. This has resulted in a more organized and efficient ticket management system.
The company also leverages the custom email domains feature to create a professional and consistent image in their communication with customers.
Deskhero's advanced AI capabilities have been instrumental in improving FlagFusion's response times. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero generates suggested replies, reducing the time spent by customer service representatives on each ticket.
The AI also enhances search results, making it easier for customer service representatives to find relevant information quickly. This has not only improved the quality of support provided but also increased customer satisfaction rates.
Finally, FlagFusion uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support team.
How has Deskhero improved FlagFusion's response times?
Deskhero's advanced AI capabilities generate suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This reduces the time spent by customer service representatives on each ticket.
How does Deskhero enhance FlagFusion's search results?
The AI capabilities of Deskhero enhance search results by finding relevant content from previous tickets, knowledge base articles, and uploaded files. This makes it easier for customer service representatives to find relevant information quickly.
How does FlagFusion integrate Deskhero with their existing systems?
FlagFusion uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support team.
* This article provides an example of how a fictive company in the Wholesale and distribution of ceramic tiles and flags industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
