CeramicCentral uses Deskhero's user groups feature to organize its customer support team into specialized groups. This has improved the distribution of tickets and ensured that each query is handled by the most qualified representative.
The company also leverages Deskhero's kanban board to visualize the progress of each ticket. This has improved transparency and accountability within the customer support team.
Deskhero's advanced AI capabilities have been instrumental in improving CeramicCentral's response times. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero generates suggested replies, reducing the time spent by customer service representatives on each ticket.
The AI also enhances search results, making it easier for customer service representatives to find relevant information quickly. This has not only improved the quality of support provided but also increased customer satisfaction rates.
Finally, CeramicCentral uses Deskhero's website scraping feature to gather relevant information from various sources, enhancing the knowledge base available to the customer support team.
How does CeramicCentral use Deskhero's user groups feature?
CeramicCentral uses Deskhero's user groups feature to organize its customer support team into specialized groups. This improves the distribution of tickets and ensures that each query is handled by the most qualified representative.
How does Deskhero's AI capabilities improve CeramicCentral's response times?
Deskhero's advanced AI capabilities generate suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This reduces the time spent by customer service representatives on each ticket.
How does CeramicCentral use Deskhero's website scraping feature?
CeramicCentral uses Deskhero's website scraping feature to gather relevant information from various sources, enhancing the knowledge base available to the customer support team.
* This article provides an example of how a fictive company in the Wholesale and distribution of ceramic tiles and flags industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
