FloraFresh Distribution receives a high volume of customer inquiries daily, ranging from order status, delivery times, to product details. The company leverages Deskhero's AI capabilities to manage these inquiries efficiently. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response time.
The AI-powered search bar also enhances the customer experience. When customers search for information, the AI uses the same embeddings to provide more accurate and relevant search results. This feature has reduced the number of repeat inquiries and increased customer satisfaction.
Deskhero's REST API allows FloraFresh to integrate the platform with their existing systems. This integration has streamlined their operations, as they can now manage customer support tickets directly from their internal systems.
FloraFresh also uses Deskhero's custom fields and structured data lists to categorize and prioritize customer inquiries. This feature has improved their workflow and increased their efficiency.
Lastly, the knowledge base feature has been instrumental in providing customers with self-service options. The AI generates articles from uploaded files and scraped website data, creating a comprehensive and up-to-date knowledge base.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-powered search bar work?
When a customer searches for information, the AI uses OpenAI embeddings to provide more accurate and relevant search results.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows it to be integrated with other systems.
* This article provides an example of how a fictive company in the Wholesale distribution and supply chain management for fresh, dried, and artificial flowers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
