BloomChain Supply deals with a wide range of customer queries daily. They use Deskhero's AI capabilities to manage these queries effectively. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI-powered search bar has greatly improved the customer experience. It uses the same embeddings to provide more accurate and relevant search results, reducing the number of repeat queries and increasing customer satisfaction.
BloomChain has integrated Deskhero with their existing systems using the platform's REST API. This integration has streamlined their operations, enabling them to manage customer support tickets directly from their internal systems.
Deskhero's custom fields and structured data lists allow BloomChain to categorize and prioritize customer queries, improving their workflow and efficiency.
Finally, the knowledge base feature provides customers with self-service options. The AI generates articles from uploaded files and scraped website data, creating a comprehensive and up-to-date knowledge base.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does the AI-powered search bar work?
When a customer searches for information, the AI uses OpenAI embeddings to provide more accurate and relevant search results.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows it to be integrated with other systems.
* This article provides an example of how a fictive company in the Wholesale distribution and supply chain management for fresh, dried, and artificial flowers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
