ElectroWholesale Inc. receives hundreds of customer inquiries daily, ranging from product specifications to delivery timelines. Managing these inquiries was a daunting task until they implemented Deskhero. The platform's ticket management system helped them organize and prioritize tickets, improving their response time significantly.
With Deskhero's advanced AI capabilities, ElectroWholesale Inc. could leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature allowed the company to provide more accurate and relevant responses to customer inquiries.
Deskhero's AI also generated suggested replies using ChatGPT, which drastically reduced the time spent by customer service reps on each ticket. The AI was trained on the company's specific data, ensuring that the suggested responses were in line with the company's tone and style.
The comprehensive search bar powered by AI made it easy for the customer service reps to find relevant information quickly. This feature was particularly useful when dealing with complex inquiries that required detailed product knowledge.
Finally, the REST API provided by Deskhero allowed ElectroWholesale Inc. to integrate the platform with their existing systems, creating a seamless workflow for the customer service team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. These suggestions are then processed through OpenAI's ChatGPT to ensure they are coherent and relevant.
What is the benefit of the comprehensive search bar?
The comprehensive search bar allows customer service reps to quickly find relevant information, reducing the time spent on each ticket and improving the overall efficiency of the customer service team.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, creating a seamless workflow for the customer service team.
* This article provides an example of how a fictive company in the Wholesale of electronic components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
