TechComponents Ltd. has a vast catalog of electronic components, each with its unique specifications and features. Providing accurate information to customers was a challenge until they implemented Deskhero. The platform's knowledge base feature allowed them to create a comprehensive database of product information.
Using Deskhero's advanced AI capabilities, TechComponents Ltd. could generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website. This feature saved them countless hours of manual data entry and ensured that the knowledge base was always up-to-date.
The AI also enhanced the search results in the knowledge base, making it easier for both customer service reps and customers to find relevant information. This feature improved the overall customer experience and reduced the burden on the customer service team.
Moreover, Deskhero's AI used OpenAI Embeddings from the knowledge base to generate suggested replies for customer inquiries. This feature not only improved the accuracy of the responses but also reduced the time spent by customer service reps on each ticket.
Lastly, the REST API provided by Deskhero allowed TechComponents Ltd. to integrate the platform with their existing systems, ensuring a smooth transition and minimal disruption to their operations.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from websites. It also enhances the search results in the knowledge base, making it easier to find relevant information.
How does the AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from the knowledge base to generate suggested replies for customer inquiries. These suggestions are then processed through OpenAI's ChatGPT to ensure they are coherent and relevant.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring a smooth transition and minimal disruption to operations.
* This article provides an example of how a fictive company in the Wholesale of electronic components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
