TechTrade Ltd. deals with a high volume of customer queries and support requests on a daily basis. To manage these effectively, the company employs Deskhero's robust ticket management system. However, the standout feature for TechTrade has been Deskhero's advanced AI capabilities, which have revolutionized their helpdesk operations.
The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies. This feature has drastically cut down the time spent by helpdesk staff in crafting responses, leading to quicker resolution of customer queries.
TechTrade also uses the AI-enhanced search results feature to swiftly find specific information within their extensive database. This has been particularly beneficial in dealing with complex technical queries that require detailed, accurate responses.
Furthermore, TechTrade has built an extensive knowledge base using Deskhero's feature that generates articles from word, powerpoint, pdf files. This self-service option has not only reduced the load on the helpdesk staff but also empowered customers by providing them with immediate access to information.
By leveraging Deskhero's advanced AI capabilities, TechTrade Ltd. has significantly improved their helpdesk efficiency, leading to faster ticket resolution times, happier customers, and more streamlined operations.
How does the AI system improve helpdesk efficiency?
The AI system improves helpdesk efficiency by automating the process of finding relevant information to respond to customer queries. This reduces the time spent by helpdesk staff in crafting responses, leading to quicker resolution of customer queries.
What is the role of the AI-enhanced search results feature?
The AI-enhanced search results feature helps in swiftly finding specific information within the company's extensive database. This is particularly beneficial in dealing with complex technical queries that require detailed, accurate responses.
How does the knowledge base feature benefit the company?
The knowledge base feature allows the company to build an extensive library of articles generated from various files. This self-service option reduces the load on the helpdesk staff and empowers customers by providing them with immediate access to information.
* This article provides an example of how a fictive company in the Wholesale of Electronic Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
