ComfortWorks receives a multitude of queries daily regarding product specifications, delivery timelines, and assembly instructions. They use Deskhero's ticket management system to handle these queries. The AI capabilities of Deskhero categorize incoming tickets based on their content, enabling the support team to address them promptly and efficiently.
Deskhero's AI also provides suggested replies for each ticket, leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature has significantly reduced the time taken to respond to customers, thereby increasing their satisfaction levels.
The AI-powered search bar of Deskhero has been a boon for the support team at ComfortWorks. It uses embeddings from various sources to enhance search results, making it easier for the team to find the necessary information to resolve customer issues.
ComfortWorks also utilizes the Knowledge Base feature of Deskhero. The AI generates articles from Word, PowerPoint, and PDF files, populating the Knowledge Base with detailed product information and assembly guides. This has made it easier for the support team to share accurate information with customers.
Lastly, ComfortWorks uses Deskhero's REST API to integrate the platform with their existing systems. This integration has enabled them to leverage the AI capabilities of Deskhero across their operations, enhancing their overall efficiency.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results. This makes it easier for the support team to find the necessary information to resolve customer issues.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from various sources to generate suggested replies. This helps to speed up the response time and improve customer satisfaction.
Can Deskhero's AI generate knowledge base articles from any file format?
Currently, Deskhero's AI can generate articles from Word, PowerPoint, and PDF files. These articles are then used to populate the Knowledge Base, providing a rich source of information for the support team.
* This article provides an example of how a fictive company in the Wholesale of ergonomic office furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
