PosturePerfect receives numerous queries daily about product details, shipping, and installation procedures. To manage this, they use Deskhero's ticket management system. The AI capabilities of Deskhero automatically categorize incoming tickets based on the content, allowing the support team to prioritize and address them efficiently.
Deskhero's AI also generates suggested replies for each ticket using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature has drastically cut down the time spent on crafting responses, enabling the team to handle more tickets within the same timeframe.
Deskhero's AI-powered search bar has been instrumental in helping the support team find relevant information quickly. The AI uses embeddings from various sources to enhance the search results, making it easier to find the right information to resolve customer issues.
The Knowledge Base feature of Deskhero has been a game-changer for PosturePerfect. The AI can generate articles from Word, PowerPoint, and PDF files, which are then used to populate the Knowledge Base. This has made it easy for the support team to refer to and share detailed product information and installation guides with customers.
Finally, PosturePerfect uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has allowed them to leverage the AI capabilities of Deskhero across their operations, improving overall efficiency.
How does Deskhero's AI categorize incoming tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of the tickets and categorize them based on their subject matter. This allows the support team to prioritize and address tickets more efficiently.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This helps to speed up the response time and improve customer satisfaction.
Can Deskhero's AI generate knowledge base articles from any file format?
Currently, Deskhero's AI can generate articles from Word, PowerPoint, and PDF files. These articles are then used to populate the Knowledge Base, providing a rich source of information for the support team.
* This article provides an example of how a fictive company in the Wholesale of ergonomic office furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
