FaxMax Wholesale receives hundreds of support tickets daily, ranging from product inquiries to technical troubleshooting. The company uses Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to find relevant content for each ticket.
With Deskhero's AI, FaxMax Wholesale has significantly reduced the time spent on each ticket. The AI suggests replies based on the information gathered from various sources, allowing the support team to respond faster and more accurately to customer queries.
The AI also enhances search results, making it easier for the support team to find relevant information. This feature is particularly useful when dealing with complex technical issues that require detailed solutions.
Additionally, FaxMax Wholesale uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from manufacturer websites. This ensures that the AI always has the most recent and relevant data to work with.
Overall, Deskhero's AI capabilities have transformed FaxMax Wholesale's customer support, improving efficiency and customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content for each ticket. It then generates suggested replies based on this information, allowing the support team to respond faster and more accurately.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings from various sources to enhance search results. This makes it easier for the support team to find relevant information, particularly when dealing with complex technical issues.
How does Deskhero keep its knowledge base updated?
Deskhero uses a website scraping feature to gather the latest information from manufacturer websites. This ensures that the AI always has the most recent and relevant data to work with.
* This article provides an example of how a fictive company in the Wholesale Fax Machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
