RapidFax Distributors receives a large volume of support tickets every day. To manage these tickets effectively, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies and enhance search results.
The AI's ability to suggest replies has greatly improved the efficiency of RapidFax's support team. Instead of spending time searching for information, the team can now focus on providing excellent customer service.
Deskhero's AI also enhances search results, making it easier for the support team to find the information they need. This is particularly useful when dealing with technical issues that require detailed solutions.
RapidFax also uses Deskhero's website scraping feature to keep their knowledge base updated. This ensures that the AI always has the most current and relevant data to work with.
By leveraging Deskhero's AI capabilities, RapidFax Distributors has been able to improve their customer service and increase their efficiency.
How does Deskhero's AI help manage support tickets?
Deskhero's AI uses OpenAI Embeddings from various sources to suggest replies to support tickets. This allows the support team to respond faster and more accurately, improving efficiency.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to enhance search results, making it easier for the support team to find the information they need. This is particularly useful when dealing with technical issues.
How does Deskhero keep its knowledge base updated?
Deskhero uses a website scraping feature to gather the latest information from manufacturer websites. This ensures that the AI always has the most current and relevant data to work with.
* This article provides an example of how a fictive company in the Wholesale Fax Machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
