Seafood Supreme deals with a large volume of customer queries every day. With Deskhero's AI-powered ticket management system, the company has been able to handle these queries more efficiently. The AI analyzes patterns in previous tickets and suggests replies, significantly reducing the time taken to respond to customers.
The company has also leveraged Deskhero's knowledge base feature, which uses AI to generate articles from uploaded files like policies, manuals, and presentations. This has enabled Seafood Supreme to provide detailed and accurate information to their customers, thereby improving the quality of their support services.
Deskhero's website scraping feature has been a game-changer for Seafood Supreme. The AI system regularly scrapes the company's website for updates or changes, ensuring that the knowledge base is always current and accurate.
Additionally, the AI-enhanced search bar has made it much easier for the support team to find relevant information quickly. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to provide more relevant search results.
In conclusion, Deskhero's AI capabilities have significantly improved Seafood Supreme's customer support services, making them more efficient and customer-friendly.
How has Deskhero helped Seafood Supreme handle customer queries more efficiently?
Deskhero's AI-powered ticket management system analyzes patterns in previous tickets and suggests replies, significantly reducing the time taken to respond to customers.
How does Deskhero ensure that Seafood Supreme's knowledge base is always current and accurate?
Deskhero's AI system regularly scrapes the company's website for updates or changes, ensuring that the knowledge base is always current and accurate.
How does the AI in Deskhero enhance search results?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to provide more relevant search results.
* This article provides an example of how a fictive company in the Wholesale Fish Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
