Dealing with a high volume of customer queries daily, Marine Delights needed an efficient system to manage these tickets. Deskhero's AI capabilities have provided the solution, analyzing patterns in previous tickets and suggesting replies, thereby reducing response times significantly.
Marine Delights has also utilized Deskhero's knowledge base feature, which uses AI to generate articles from uploaded files such as policies, manuals, and presentations. This has enabled the company to provide comprehensive and accurate information to their customers, enhancing the quality of their support services.
The company has found great value in Deskhero's website scraping feature. The AI system scrapes the company's website for any updates or changes, ensuring that the information provided to customers is always current.
Moreover, the advanced search bar powered by AI has simplified the process of finding relevant information for the support team. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to enhance search results.
Overall, Deskhero's AI capabilities have significantly improved Marine Delights' customer support services, making them more efficient and effective.
How has Deskhero improved Marine Delights' ticket management?
Deskhero's AI capabilities analyze patterns in previous tickets and suggest replies, significantly reducing response times.
How does Deskhero keep Marine Delights' knowledge base up-to-date?
Deskhero's AI system scrapes the company's website for any updates or changes, ensuring that the information provided to customers is always current.
How does the AI enhance the search results in Deskhero?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to enhance search results.
* This article provides an example of how a fictive company in the Wholesale Fish Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
